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Disgruntled

Jasmine Curtis-Smith takes to Twitter to call out unprofessional customer service


Going on a personal rant is not something Jasmine Curtis-Smith likes to do on social media, but on Sunday, the Kapuso actor just couldn’t help herself.

In a series of tweets Sunday, Jasmine called out the unprofessionalism of PLDT customer service representatives that she unfortunately experienced.

According to Jasmine, she waited for 15 minutes before her call got picked up. After the usual greeting, Jasmine was ready to answer the questions and be attended to.

But "just as I’m about to reply, I hear in the background 'JASMINE CURTIS IN THE HOUSE'." 

 

Irked, Jasmine continued to make her point: “hindi ba that’s disclosing the private and paying customer na to your other employees?”

 

Jasmine kept calm and asked for the name of the one who got her call but when she asked for his last name and the customer care representative wouldn’t give it “kasi privacy na nila yun as staff,” it irked the actor even more.

 

 

 

 

“Pero ako as a paying customer, pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed?”

Finding composure, she said this is the one time she’ll go against her personal rule of not going on a personal rant on social media “kasi it shows how unprofessional they can be all the while your internet and home phone still don’t work.”

 

 

 

 

PLDT on Twitter apologized to Jasmine and promised that “proper measures and adjustments will be made in response.”

 

 

GMA News Online has reached out to PLDT but has yet to receive a reply as of posting. — LA, GMA News

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