Jasmine Curtis-Smith takes to Twitter to call out unprofessional customer service
Going on a personal rant is not something Jasmine Curtis-Smith likes to do on social media, but on Sunday, the Kapuso actor just couldn’t help herself.
In a series of tweets Sunday, Jasmine called out the unprofessionalism of PLDT customer service representatives that she unfortunately experienced.
According to Jasmine, she waited for 15 minutes before her call got picked up. After the usual greeting, Jasmine was ready to answer the questions and be attended to.
But "just as I’m about to reply, I hear in the background 'JASMINE CURTIS IN THE HOUSE'."
So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I'm about to reply I hear in the background "JASMINE CURTIS IN THE HOUSE". Pinagsisigawan pala ang customer
— Jasmine (@jascurtissmith) September 23, 2018
Irked, Jasmine continued to make her point: “hindi ba that’s disclosing the private and paying customer na to your other employees?”
name sa mga ka office pag private customer service call? Hindi ba that's disclosing the private and paying customer na to your other employees? Anyway. So I asked for the name of the employee who answered my call. He said his name is AUSTIN when I asked for his last name BAWAL
— Jasmine (@jascurtissmith) September 23, 2018
Jasmine kept calm and asked for the name of the one who got her call but when she asked for his last name and the customer care representative wouldn’t give it “kasi privacy na nila yun as staff,” it irked the actor even more.
DAW idisclose kasi privacy na nila yun as staff. Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa
— Jasmine (@jascurtissmith) September 23, 2018
-para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed? ????
— Jasmine (@jascurtissmith) September 23, 2018
“Pero ako as a paying customer, pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed?”
Finding composure, she said this is the one time she’ll go against her personal rule of not going on a personal rant on social media “kasi it shows how unprofessional they can be all the while your internet and home phone still don’t work.”
I promised myself to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself. However, I don't think it would be a good idea to keep this info to myself kasi it shows how UNPROFESSIONAL they can be all the while your
— Jasmine (@jascurtissmith) September 23, 2018
-internet and home phone still don't work. ???? Haha anyway. I had to release steam somewhere. Hate that I did it here but I already sent those earlier tweets out and so that's that ???? SUNDAY RANT OVER.
— Jasmine (@jascurtissmith) September 23, 2018
PLDT on Twitter apologized to Jasmine and promised that “proper measures and adjustments will be made in response.”
We apologize for that unfortunate incident, Jasmine. Know that proper measures and adjustments will be made in response to this. We can help you through this channel too. Please DM us your account details so we can patch this up as soon as possible. Thanks.
— PLDT Cares (@PLDT_Cares) September 23, 2018
GMA News Online has reached out to PLDT but has yet to receive a reply as of posting. — LA, GMA News