Airlines receive 91 complaints about summer travel, mostly about delayed flights

From March to April 18 this year, the Civil Aeronautics Board (CAB) recorded 91 complaints against airline companies. According to a report by Julius Segovia and aired on GMA’s “24 Oras”, most of the passenger complaints were about ticket refunds, followed by delayed flights. “The rise of complaints is not necessarily a negative thing, it also means awareness on the part of the public, and on the part of the airline, makakabuti rin ‘yan kasi they are on their toes,” said Atty. Eldric Peredo, acting board secretary of the CAB. Since the start of summer season, some 42,000 passengers per day have been using Terminal Three of the Ninoy Aquino International Airport. More than a third of the complaints were against budget carrier Cebu Pacific having 31 complaints followed by another low-cost carrier PAL Express, which was known before as AirPhil express, with 27 complaints. Meanwhile, flag carrier Philippine Airlines also received 10 complaints. Having the most number of passengers, Cebu Pacific explained in the same television report that the grievances against them equate only to 1.43 complainants per 1,000 passengers. Should you have any complaints against airline companies, you may call the CAB hotline at (02) 542 5234 or email your concerns at apbr@cab.gov.ph. — Rouchelle R. Dinglasan/DVM, GMA News