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This troubleshooting guide for 'The Voice Kids' online voting will help you fix common issues so you can get back to supporting your favorite finalist during the live finale on Sunday, December 14.

We know how important it is to support your favorite contestant in The Voice Kids, and we want to make sure your voting experience goes smoothly.

If you'd be running into any issues while voting during the live finale on Sunday, December 14, don't worry - we're here to help, Kapuso!

This basic troubleshooting guide will walk you through some simple steps to get you back on track quickly. Let's get started.

1. Page Not Found
This usually means the server couldn't find the specific file or page requested.

• Check the URL: Ensure the URL in the browser's address bar is spelled correctly and that there are no extra or missing characters.
• Incognito: If the URL is correct, try accessing it in Incognito mode.
• Clear Cache: A corrupted cache might be pointing to an old, non-existent page. Try clearing your browser's cache and cookies.

2. Page Not Loading Properly (e.g., Missing Images, Misaligned Text)
This suggests that some of the page elements (like stylesheets or scripts) are not being loaded correctly.

• Refresh the Page: The simplest fix: press F5 (Windows/Linux) or Cmd + R (Mac) or click the refresh icon in your browser.
• Check Browser Updates: Ensure you are using the latest version of your web browser (Chrome, Firefox, Edge, etc.).
• Disable Extensions: Browser extensions (especially ad-blockers or security/privacy extensions) can sometimes interfere with page rendering. Try disabling them temporarily and refreshing the page.
• Clear Browser Cache: Old cached files can conflict with new page updates. Clear your browser's cache and cookies and try again.

3. Voting Form Does Not Appear
This is often caused by old cached files that conflict with the new page updates.

• Refresh the Page: Sometimes a simple refresh is enough to re-execute the form-loading script.
• Incognito: Try accessing the URL in Incognito mode.
• Clear Browser Cache: Clear the cache and cookies, and refresh.

4. Unable to Submit Vote
If the form is visible but the submission fails (e.g., clicking 'Submit' does nothing, or an error message appears).

• Complete All Required Fields: Review the form carefully and ensure all mandatory fields-often marked with an asterisk (*)-are filled out correctly.
• Check Input Errors: Look for specific red or highlighted error messages next to fields that failed validation (e.g., incorrect email format, password too short).
• Try Again (Wait a Moment): High traffic might momentarily overwhelm the server. Wait a few seconds and try clicking Submit once more.
• Check Internet Connection: Ensure your connection is stable, especially if the submission process involves uploading data.

5. Website Not Responding (e.g., Timed Out, White Screen)
This indicates an issue connecting to or communicating with the website's server.

• Check Internet Connection: Confirm your Wi-Fi or wired connection is working (can you load other major websites like Google or YouTube?).
• Check Service Status: If possible, check a website status checker or social media to see if the website/service is currently experiencing an outage.
• Try a Different Browser or Device: Test the website on a different browser (e.g., Firefox instead of Chrome) or a different device (e.g., your phone on cellular data). If it works elsewhere, the issue is local to your original device/browser.
• Reboot Router: If you suspect a connection issue, reboot your Wi-Fi router/modem.

6. Registration Error with Facebook Account
This error occurs when the system cannot retrieve the required primary key (email address) from the linked Facebook account.

• Check Facebook Email Permissions: Ensure the Facebook account you are using has an email address associated with it.
• Review Privacy Settings: Log into your Facebook account and check your App and Website settings or Security and Login settings. The associated email address must be set to public or at least shared with the Kapuso App/Website during the login process.
• Use Manual Registration: If the Facebook connection continues to fail, try registering manually using a valid email address and password instead.

7. Other Pertinent Links

Kapuso Account Registration and Voting Guidelines

TVK Finale Poll

For other concerns, you may call TVK Helpline at (02) 8857-4628 or email at customercare@gmanmi.com.