PLDT Inc. on Thursday responded to the hacking of the Twitter account of its Customer Service, noting that the company is aware of the need for internet connections.
In a statement, PLDT said its account has already been recovered and is now "ready to serve."
"We would like to assure our customers that the security issue was limited only to the Twitter account and did not affect PLDT's network and services," the statement read.
A group of hackers earlier in the day attacked the PLDT Customer Service account with the handle @PLDT_Cares, and posted a series of tweets after changing the account name to "PLDT Doesn't Care."
"We are keenly aware of people's need for internet services and that's precisely why, when the ECQ was imposed in March, PLDT provided speed boosts for its Fibr customers and Smart increased data allocations for its mobile phone customers," said PLDT.
"That's also why, despite the restraints on movement and supply chain problems, we continue to invest heavily in our network roll out for fiber and LTE," it added.
PLDT earlier provided a free speed boost for Fiber subscribers amid the lockdowns which lasted until April 30, 2020.
"As a result, our customers have been using more extensively a wide range of data and digital services that have helped them cope with life under lockdown," said PLDT. --Jon Viktor D. Cabuenas/KBK, GMA News