Maynilad apologizes over longer interruption, waits for water turbidity to normalize

Maynilad apologized Friday over its failure to normalize water supply for its customers in the aftermath of Typhoon Ulysses which caused the turbidity in the raw water from Ipo Dam to reach an unprecedented level of over 6,000 nephelometric units (NTU).

“The 6,000 NTU is way above the previous historical high of 1,800 NTU, and this constrained us to reduce the production of our La Mesa Treatment Plants so we can maintain the quality of water that our facilities release to the distribution system,” the water concessionaire said in a statement.

“We regret that we will not be able to normalize water supply for our affected customers until rains over the Ipo watershed stop, and the turbidity level goes down to manageable levels," it added.

Maynilad assured its customers that it is doing everything to ease the impact of the reduced production through pressure management and mobile water tanker deployment.

In addition, the water concessionaire said the service interruption schedule announced Thursday assumed a reduced production of 900 million liters per day (MLD) which is 61% lower than the usual 2,300 MLD. The unprecedented turbidity level, however, resulted in the actual output of 7 MLD.

“Affected customers therefore experienced a longer service interruption than originally projected. The service interruption schedules posted on our Facebook page and Twitter account have been updated accordingly,” it said.

For further information and water tanker delivery requests, Maynilad said they can be reached thru the following:

•     Maynilad Hotline 1626
•     Cavite Toll Free No. 1800-1000-92837
•     website contact page https://www.mayniladwater.com.ph/contact-us/
•     text Hotline 0998-8641446
•     email customer.helpdesk@mayniladwater.com.ph and
•     social media accounts Twitter: @maynilad, Facebook: Maynilad Water

—AOL, GMA News