Budget carrier Cebu Pacific is permanently removing its change fees, allowing passengers to as many times as they need without incurring any additional cost.
In a statement, Cebu Pacific said it believes that flexibility is critical in restoring passenger confidence in air travel.
“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately,” said Candice Iyog, Cebu Pacific vice president for Marketing and Customer Experience.
“As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” she said.
While the airline removed change fees, it said that “a minimal fare difference may still apply.”
Iyog said that the government’s announcement that travel authorities and health certificates will no longer be needed is “timely” as it celebrates its 25th founding anniversary with a P25 month-long seat sale. —Ted Cordero, GMA News