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BDO apologizes as digital banking channels unavailable on payday

The digital banking channels of the Philippines' biggest lender BDO remain inaccessible as of the morning of Wednesday, September 30, 2020, also a payday for majority of the country's population.

BDO Unibank Inc. on Wednesday issued an apology for the inaccessibility of its digital banking channels, as it cited a peak in the volume usage.

"The Bank has been experiencing ever-increasing volume usage in our digital channels and have taken steps to adjust. Today's volume has been substantially higher than the normal peak levels," it said in an advisory posted via social media.

"We have already taken steps to upgrade to a new digital banking platform. Please bear with us as we prepare for the migration to the new platform," the Sy-led lender said.

Moving forward, BDO said customers are encouraged to instead use the automated teller machines (ATMs) or head to the nearest branch for urgent transactions.

As of March 2020, BDO remains as the biggest lender of the Philippines in terms of total assets with P3.174 trillion.

Just last week, BDO's mobile application was also inaccessible to users who upgraded their iOS to the latest version.

The bank said the upgraded version of its digital banking application which fully supports the iOS 14 was available at the Apple App Store as of September 29, 2020.—AOL, GMA News