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Serbisyo Publiko

PAL cancels Cebu-Tokyo flight as MCIA bans int'l arrivals until May 15


Flag carrier Philippine Airlines on Friday announced the cancellation of its Tokyo-bound flights after Cebu local authorities closes Mactan-Cebu International Airport to arriving international flights for two days, May 14 and 15, 2021.

In an advisory, PAL said it canceled the following flight that was originally scheduled to land in Cebu during this period:

  • PR 433 - Tokyo (Narita) - Cebu on May 14

“We sincerely regret that we have no choice but to cancel this flight, despite our passengers having already pre-booked and confirmed their hotel rooms for the mandatory quarantine stays in Cebu,” it said.

“We will reach out to notify affected passengers directly by email or based on other contact information provided,” it added.

PAL said it would continue to coordinate closely with government authorities to help our passengers, including cooperation in resolving quarantine and testing issues as necessary.

Affected passengers of these cancelled flights may opt to do the following:

  • Convert ticket to a Travel Voucher
  • Refund ticket without penalties
  • Avail of unlimited rebooking (no rebooking fee) until December 31, 2021

“If you will be completing your travel in the same booking class by June 30, 2021 (or ticket validity, whichever comes first), there will be no fare difference charge,” PAL said.

The airline said affected passengers may request any of the options via the myPAL Request Hub.

“Again, our sincere apologies for the inconvenience,” it said. —Ted Cordero/LBG, GMA News

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