LTO, Dermalog to resolve issues related to processing of transactions

The Land Transportation Office (LTO) and information technology provider Dermalog are working together to resolve the issues motorists have been experiencing in transacting with the agency over the past few days.

In a statement, both parties discussed ways to improve business processes and the customer experience in availing of the services offered by the LTO.

One of the solutions being pursued was the activation of the Motor Vehicle Registration Information System (MVRIS) which would reduce long lines in various LTO offices.

“With this activation, it will be possible to renew your vehicles without needing to line up at LTO offices around the country,” explained LTO Chief Assistant Secretary Teofilo Guadiz III.

“Two Thirds (2/3) of transactions with the LTO involve motor vehicle renewals. Allowing the public to do this online will make it extremely convenient to the public,” said Dermalog spokesperson Atty. Nikki de Vega.

Regarding the supposed system slowdown, Dermalog said it was exerting efforts to help the LTO resolve the issues and make the processes more responsive and adaptive.

Dermalog also expressed its commitment to deploy its support staff at LTO offices and online to educate and assist the public using the Land Transportation Management System (LTMS) public portal, a platform where the public can transact online.

“Asec. Guadiz and Dermalog agreed to support each other to improve customer experience and improve business processes with LTO’s LTMS. The convenience of the motoring public in using the LTMS and transacting with the LTO is what is important,” said de Vega.

LTO and Dermalog said they would continue to work together to improve public awareness on the LTMS public portal (https://portal.lto.gov.ph). — DVM, GMA News