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Philippines, call center capital of the world

Uploaded on 6:51PM Mar 10
A call center agent talks to a client in the U.S. as she works the overnight shift in Manila's Makati financial district February 6, 2012. The number of Filipinos who work graveyard shifts to answer calls on behalf of big multinational companies like Citigroup and JPMorgan Chase is now greater than India's 350,000, earning the Philippines the title - Call Center Capital of the World. By 2016, the Philippines wants to double the size of the local BPO market to $25 billion, employing 1.3 million workers from 640,000 at the end of 2011. But to be able to do that the Southeast Asian nation must convince investors it has more to offer than a huge pool of English-speaking talent. REUTERS/

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