Cebu Pacific offers refunds to passengers affected by flight delays, cancellations

Cebu Pacific on Saturday offered a refund to passengers affected by flight cancellations and delays between Dec. 23 and Jan. 5.

 

The refund is one of three options offered by the airline two days before government agencies meet to discuss passengers' complaints.

 

In a post on its website, the airline said this covers Cebu Pacific passengers with flights originating or connecting from Manila between those dates "who have been unable to check-in for their flights or have been tagged as no-show for their flights."

Aside from the refund, affected passengers may also opt to rebook flights up to 30 days from original departure date, or credit in a travel fund to offset future bookings.

 

Passengers may specify their preferred option, until Jan. 12, by calling  +(632)7020888 or visiting Cebu Pacific's ticket offices in:
 

 

 

Earlier, Malacañang said it hopes a meeting on complaints of canceled or delayed flights set for Monday will bring positive results.

 

Many passengers had complained of canceled or delayed trips involving one airline during the holidays.

 

Deputy presidential spokesperson Abigail Valte said information reaching her showed the Civil Aeronautics Board had received at least 14 complaints against the airline.

 

A meeting has been planned this Monday, with representatives from the CAB, Civil Aviation Authority of the Philippines, and Department of Transportation and Communications.

 

"(S)ome of the complaints say that undermanned daw po ‘yung mga counter, hindi raw po nakapag-check in dahil mahaba po ‘yung pila," Valte said.

 

"Marami pong mga ganyang alegasyon at titingnan na po ito ng DOTC at saka ng CAB," she added. — Joel Locsin/JDS, GMA News