Treat riders with respect, Jollibee reminds public

Jollibee Philippines said on Monday that it trusts the public to treat their delivery riders with "courtesy, honesty, and respect," amid a viral story of a customer who claimed he one into issuing a 200-peso gift certificate for food that was supposedly delivered late.

 

"Even as we are committed to providing fast and efficient service to our customers through our Jollibee delivery guarantee, the safety and welfare of our riders are of paramount importance to us," Jollibee Philippines PR Director Arline Adeva said in a statement sent to GMA News Online.  

 

She also reminded the public that the company's delivery guarantee time ends when a rider arrives at the lobby of the building or at the gate/guardhouse of a subdivision or office. 

 

Adeva also denied the claims that the gift certificates issued to customers when the food delivery arrive late are charged against the salary of a rider. 

 

According to Jollibee Delivery's terms and conditions, the 30-minute guarantee applies to single receipt transaction amounting to P1,100 and below but excluding more than 20 orders per transaction of the same product combinations. 

 

A customer will be given 200-peso Jollibee gift certificate if the 30-minute guarantee is not met. The 30-minute delivery guarantee is based on the agreed, synchronized time of the agent with the customer.

 

A Jollibee customer  identified as "Jay Bee" irked netizens when he shared on Facebook how he was able to trick a rider into giving him a gift certificate. His post was screen grabbed and shared on parody account "Senyora Santibañez."

 

He said that he waited for a minute before answering a call from the lobby receptionist to make sure delivery to his unit was delayed.

"Naka[-]save ako ng [P]200... [S]araaap..." he wrote. 

 

When asked how the rider who delivered food to "Jay Bee" felt about the incident, Adeva said that he has opted to keep quiet about it.

 

"Our rider requests not to be dragged into this as he is just doing his job daw. Let's respect his request," she said. — JDS, GMA News