Low-cost Cebu Pacific Air announced on Saturday schedules of some of its additional domestic flights from June 8 to 30, 2020, as part of the company's gradual rebuilding of its route network from the impact of the COVID-19 pandemic.
In an advisory, the additional domestic flight routes include:
These routes are on top of flights that have already restarted this week:
Flight details as well as bookings are through the website, www.cebupacificair.com. For added flexibility, new bookings include CEB Flexi for free. This allows passengers to rebook their flights up to two times, giving peace of mind and ease to move travel dates. Meanwhile, for passengers with existing bookings, they may rebook to any of the above-mentioned flights through the “Manage Booking” page on the website, http://bit.ly/CEBmanageflight.
This is a developing situation and we will have an agile approach to rebuilding our network schedule. It may be necessary for us to add or cancel flights at last minute given the fluidity of restrictions and directives from the Inter-Agency Task Force (IATF), the Local Government Units (LGU) and other concerned government agencies, the airlines added in its advisory.
"We will provide updates through our website and official social media accounts and endeavor to inform our passengers in a timely manner," it added.
Moreover, it said: "We strongly urge passengers to check guidelines of the IATF, or with the LGU of origin and destination. Passengers may be asked to present proof of purpose of travel and other requirements upon entering the airport or at arrival at the destination."
CEB has implemented new flexibility policies to give passengers peace of mind in the event their flights are cancelled. They have the following options:
1. Free rebooking
Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived.
2. Full Travel Fund
Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.
3. Full refund
Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
—LBG, GMA News