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Grab ordered to pay P6.25M to Metro Manila passengers

Grab Philippines has been ordered by the Philippine Competition Commission (PCC) to pay a total of P6.25 million to select Metro Manila passengers due to pricing issues found in 2019.

In a statement Thursday, Grab Philippines said the company was ordered by the antitrust watchdog to disburse the said “administrative fine” to passengers in the National Capital Region who took GrabCar services from August 11 to October 31, 2019.

“While Grab’s fare remains compliant with the fare matrix of the LTFRB (Land Transportation Franchising and Regulatory Board), this directive follows PCC’s findings that there were some pricing issues from 11 August until 31 October 2019 that need to be addressed,” Grab Philippines said.

“With this ruling, select GrabCar passengers in Metro Manila with total fares of every P488 from 11 August 2019 until 31 October 2019 will be eligible for P1.00 disbursement which they can claim through the GrabRewards Catalogue within the Grab App,” it added.

The PCC’s order was released in December 2020, according to Grab Philippines.

This is not the first that Grab was fined and ordered to pay passengers by the PCC.

The company was ordered to refund, in December 2019, P16.5 million —P14.15 million for the "extraordinary" deviation on its pricing commitment, and P2 million for exceeding driver cancellations at 7.76%, above the commitment of 5%. 

In November 2019, the PCC slapped the company with P23.45 million penalty for violating its voluntary commitments such as improving its services and ensuring fair pricing in relation to its acquisition of its rival Uber Technologies in 2018. 

In January 2019, Grab was also fined P6.5 million for submitting incorrect data on its voluntary commitments. 

In 2018, the PCC also imposed P16 million in fines against Grab and Uber for “undue difficulties” during a review of the merger agreement. 

On the latest refund order, Grab said  those who have completed the basic Know-Your-Customer (KYC) process can directly redeem their entitled refund amount, which will be credited to their GrabPay Wallet accounts on February 9, 2021.

“Recipients who have not yet completed their basic KYC are required to complete this process prior to redemption,” Grab said.—LDF, GMA News