DigiPlus boosts customer support amid online games growth

DigiPlus Interactive Corp. is ramping up its customer support capabilities as it grows its online gaming operations.

In a Tuesday news release, DigiPlus — the company behind BingoPlus, ArenaPlus, and GameZone — said it now has a 450-strong workforce providing 24/7 customer service.

The company emphasized that investments in talent development, training, and service standards are central to maintaining high service quality and promoting responsible gaming.

“As a leader in digital entertainment, we recognize our responsibility to build and sustain a customer-first service culture,” said Carlos Feliciano, DigiPlus’ customer service director.

“By creating a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive, elevating the overall experience for BingoPlus, ArenaPlus, and GameZone players,” he added.

DigiPlus noted that in 2025 alone, its customer service team logged more than 87,000 training hours.

Responsible gaming remains a core focus, with teams completing a dedicated training module designed to help them identify potential gaming-related concerns and respond with professionalism, empathy, and appropriate support.—MCG, GMA Integrated News