BPI says mobile banking services restored, but response time may be slower

The Bank of the Philippine Islands (BPI) on Tuesday morning said it has restored mobile banking services, but said customers may still experience slower response times after unexpected network connectivity issues.

In an advisory, BPI said mobile banking services were restored at 6 a.m. on Tuesday, June 16. Its online banking services—including the BPI app, and use of BPI online credentials on third-party apps and use of cards for e-commerce—were unavailable since as early as Sunday, June 14.

"We regret the disruption caused by unexpected network connectivity issues that affected our systems," the advisory read.

"As access continues to normalize, you may experience slower response times due to higher transaction volumes. Our teams are actively monitoring and working to stabilize performance of the mobile app experience, which will allow us to progressively restore online banking services,” it added.

Courtesy: BPI

Previous advisories released on Monday, June 15, indicated that the bank was still working on restoring access for online transactions, as it assured payroll clients that the downtime did not impact the crediting of their take-home pays.

“We understand how important reliable access is, and are taking steps to strengthen our systems and processes,” BPI said.

BPI lender closed 2025 with a P66.62-billion net income, up 7.4% from the previous year, as net interest income grew 16% to P148 billion. Total revenues climbed 14.8% to P195.3 billion.

It was the second-biggest bank in the Philippines in 2025 in terms of assets with P3.625 trillion, following BDO Unibank Inc. with P5.273 trillion.

The Ayala-led lender is looking to reach high single-digit growth in its net income and mid-teens in its loans this year, with optimism over a rebound in borrowing demand as global and local uncertainties ease. — VDV, GMA News