Manila overtakes Mumbai as No. 2 on Tholons Top 100 BPO cities list 

Manila is now the world's second most important place for business process outsourcing, dislodging Mumbai from the position, the Tholons Top 100 Outsourcing Destinations for 2014 released Thursday showed.

 

Seven Philippine cities were listed in the Top 100 rankings, as Manila and Cebu – No. 8 – were in the Top 10 of the Tholons list.

 

“Tholons is a leading full-service strategic advisory firm for global outsourcing and investments,” the company noted on its website.

 

Up a notch onto 69th place is Davao City. Sta. Rosa, Laguna moves two places to 82nd and Bacolod is up also by a notch to 93rd while Iloilo slips to 95th from 93rd and Baguio City is holding on to the 99th place.

 

Cities of India remained dominant on the Top. Bangalore continued to occupy the top spot, followed by Mumba (No. 3), which Manila dislodged from No. 2), Delhi (No. 4), Chennai (No. 5),Hyderabad (No. 6), and Pune (No. 7). 

 

Krakow, Poland is No. 9, and Dublin, Ireland is No. 10.

 

The development of required ecosystem to prop up Information Technology and Business Process Management helped improve the Next Wave Cities outside Metro Manila in the Tholons ranking, said Department of Science and Technology Undersecretary Louis Casambre on Thursday.

 

“Our goal for 2016 is to add three more cities from the Philippines in the top 100,” he added.

 

Promoting the BPO industry to countryside stakeholders and students in nine cities and provinces through the Next Wave Cities Road was a continuing effort of the government last year, said Emmy Lou Delfin, Next Wave Cities Program manager.

 

“We have been getting a lot of support for the Next Wave Cities Program from local ICT (information and communications technology) councils, local government units, the academe, to regional offices of the Department of Trade and Industry (DTI) and DOST, together with iBPAP, and we intend to maintain our efforts in bringing inclusive growth to the countryside,” Delfin said.

 

iBPAP is the information technology Business Process Association of the Philippines.

 

For 2016, the Philippines is targeting $26 billion in revenues and 1.3 million in employment-generation from the industry. – VS, GMA News