RP's IPVG partners with Canadian firm

MANILA, Philippines - Listed information technology company IPVG Corp. has partnered with Ontario-based outsourcing firm Gemma Communications LP (GemmaCom), where both will jointly provide outsourcing services to clients based in Canada. Both will also provide customer support functions to clients of GemmaCom that have offshore outsourcing requirements. GemmaCom will be responsible for marketing, quality assurance and infrastructure, while IPVG will provide call center outsourcing services through business process outsourcing (BPO) subsidiary IP Contact Center Outsourcing, Inc. "After completing a multi-continent review of possible offshore locations and partnerships, we believe that our decision to go to the Philippines and team up with IPVG ideally positions GemmaCom to provide our clients with exceptional value," GemmaCom President Craig Meilleur said in a statement. The migration of service offerings from both companies will create a complement of voice and nonvoice service such as inbound customer service, technical support, and sales and marketing; and outbound sales and marketing, surveys and loyalty programs. GemmaCom has 1,000 seats and operates three call center facilities in Canada located in Toronto, Ontario and Montreal, Quebec. GemmaCom is the third international investment agreement in IPVG’s BPO platform following a deal with Credence Analytics in India and the acquisition of US-based call center Influent. - BusinessWorld