Adobe apologizes for Creative Cloud's day-long downtime

Adobe on Friday morning (PHL time) apologized to users of its Creative Cloud service, after it went down for more than 24 hours.

 

In posts on its Twitter account, Adobe Customer Care said that as of 9 a.m., it had restored Adobe login services, which went down about 5:22 a.m. Thursday (PHL time).

 

We know we let you down. We apologize and are working to ensure it doesn't happen again.

— Adobe Customer Care (@AdobeCare) May 16, 2014

 

 

Adobe first acknowledged the outage at 5:22 a.m. Thursday:

 

We're currently experiencing an outage affecting user's ability to sign in to our services. We are working on a fix- stay tuned

— Adobe Customer Care (@AdobeCare) May 14, 2014

 

Tech site Mashable said the outage affected users throughout the United States, Europe and Asia.

 

Creative Cloud subscribers have access to Adobe apps such as Photoshop, Acrobat, Lightroom, and InDesign.

 

Mashable added the problems may have started as early as Wednesday afternoon (US time), when Adobe first reported "an issue with purchasing Creative Cloud subscriptions" on its status page.

 

"Issues with downloading applications, admin accounts, Adobe IDs and logging into Creative Cloud accounts were reported soon after," it said.

 

On the other hand, Mashable said that while Creative Cloud has experienced outages before, "nothing this widespread for an extended period" had happened. — Joel Locsin/TJD, GMA News