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Raffy Tulfo seeks Senate probe on rude gov’t employees

Senator Raffy Tulfo is seeking a Senate investigation on “arrogant and snobbish” government employees as he eyes stricter measures and penalties against government workers who will treat citizens poorly.

In filing proposed Senate Resolution 554, Tulfo cited the "viral" case of Cham Tanteras who was asked by an immigration officer to show her yearbook before being allowed to fly abroad. Tanteras missed her flight because of the lengthy interview. 

Tulfo said there have also been complaints against officers and employees in other government offices and all of which are “relating to the arrogant, harassing, and condescending behavior.”

He also cited a 2020 survey conducted by the Development Academy of the Philippines which showed a decline in citizen satisfaction score of government services from 86.93 in 2018 to 80.14 in 2020.

In a separate statement, Tulfo said he is set to file the “Anti-Taray” bill which will impose tougher penalties on government workers guilty of misconduct, harassment, and human rights violations.

In the proposed measure, Tulfo said rude and snobbish government workers might face dismissal from service and perpetual disqualification from public office.

“Panahon na upang maparusahan ang mga kawani ng gobyerno na nambabastos, namamahiya, naninigaw, at kumakawawa sa mga kababayan natin na pumupunta sa kanilang tanggapan para makipagtransaksyon. Ang empleyado ng gobyerno dapat ay pasensyoso at nagseserbisyo, hindi nagsusuplado,” he said.

(It’s about time we punish government employees who disrespect, humiliate, and shout at our countrymen who go to their offices to transact and seek their services. Government employees should be patient, they should not be rude.)

The lawmaker said government officers and workers are not worthy to hold a position if they cannot be courteous to the public.

This is particularly expected of them during the Holy Week specifically from Immigration officers and police officers who will assist passengers who will travel during the long break. —VAL, GMA Integrated News