DOT announces temporary suspension of star rating classification due to ongoing review

The Department of Tourism (DOT) has announced that the classification assessment for accommodations such as hotels and resorts is temporarily suspended.

The department, through the Office of Tourism Standards and Regulation-Standards Monitoring and Enforcement Division (OTSR-SMED), said the suspension of the Star Rating Classification Assessment for Hotels, Resorts and Apartment Hotels (HRAs) is effective immediately until further notice.

"The suspension is due to the ongoing review and enhancement of the current assessment guidelines and process to ensure alignment with the 2024 National Accommodation Standards (NAS)," the DOT said in a statement.

The DOT also said that on-site assessments, including the re-assessment requests for previously evaluated properties shall be deferred.

However, all applications that were already submitted to the department will be given priority upon the resumption of the rating system.

"We understand the importance of the National Accommodation Standards or the Star Rating Classification Program and assure everyone that this pause is intended to ensure improved efficiency, transparency, and overall service quality upon resumption," the DOT said.

The Regional Offices, however, will continue to process new and renewal applications for accreditation of accommodation establishments.

"We appreciate your understanding and cooperation as we work towards improving the quality and accuracy of our star rating system. Further updates will be issued accordingly," the agency added. — BAP, GMA Integrated News