Transcom bags 2013 Frost and Sullivan award for customer value enhancement

Despite challenges and stiff competition in the business process outsourcing industry, Transcom Philippines has continued to gain ground in fulfilling quality and outstanding customer service, with Filipinos providing a robust talent supply.

This year, Transcom bagged the Frost and Sullivan Contact Center Outsourcing Customer Value Enhancement Award at the Philippine Excellence Awards ceremonies early this month at the Hotel Sofitel.

Siva Subramaniam, Transcom Philippines Country Manager, said the award "will further boost the company’s position as a global player that may help redefine outsourcing as an essential tool to shape a better world for emerging economies."  

Also, Subramanian said: "With Transcom Philippines bagging the award,  the company has added credence and more value to the country’s reputation as the 2nd largest English-speaking Country and now the largest outsource country after overtaking India."

"... Our objectives is to look at what value we can bring to the customer, beyond the traditional expectations of faster, better, cheaper requirements of the clients wishing to go off shore," he added.

"In the Philippines, people value their work aside from having a competitive salary scale advantage. All of these are fully integrated to Transcom’s concept of taking care of the well-being of the workforce,” he said.

Transcom was chosen based on a rigorous measurement, which includes assessing its 2012 revenue growth, market share, demonstrated leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business/market strategy.

Transcom Tiendesitas site houses 4,000 employees while the entire Transcom personnel in all its other sites in Bacolod, Mandaluyong and Iloilo are increasing yearly.   — Fernando dela Cruz /LBG, GMA News