Globe implements measures vs text scams

Globe Telecommunications Inc. recently started implementing stringent measures when it comes to load-sharing transactions to curb various scams via short message service (SMS) or text.

In a press statement, Globe Telecom said that last month, the company implemented a limit on share-a-load transactions to a maximum of P150 for prepaid subscribers and P300 for postpaid subscribers.

As an added measure, Globe said, starting September 8 customers will also be asked to confirm, through a validation text, if they are sure about performing a share-a-load transaction.

“The new measures will help protect our customers from being victimized by text scams. It is equally important for our customers to be aware that by adding the number '2' before the 10-digit mobile number of the recipient, they are doing a share-a-load transaction,” said senior vice president for Corporate Communications Yoly Crisanto.

Globe said that for months its has been receiving reports from customers about varying text scams using spiels such as load rewards, discounts, load refunds, and roaming and bill overcharges.

The messages ask subscribers to text an 11-digit number to claim their prizes or refunds. However, upon texting the 11-digit number, a huge amount would be deducted from the subscriber's existing prepaid load or charged to the subscriber's postpaid account.

A sample of such fraudulent text messages reads: “Globe: Congrats! You’re one of the lucky postpaid subscribers to receive a P500 bill discount. To claim your bill discount just text: 500 and send to 2906XXXXXXX.”

Crisanto urged Globe customers to immediately report text scams.

“Numbers that are reported as source of text scams will be immediately blocked from the network,” she said. — Elizabeth Marcelo/BM, GMA News