More than 3,000 passengers affected by Cebu Pacific system glitch so far

 

More than 3,000 passengers had their flights either delayed or canceled following the glitch that affected air carrier Cebu Pacific's system upgrade, a report on GMA's “24 Oras” said Saturday.

 

The report said a large number of affected passengers were stranded at Ninoy Aquino International Airport Terminal 3 due to the glitch.

 

The Manila – Singapore – Manila flights of Cebu Pacific were also canceled earlier in the day.

The flight delays and cancelations began Friday.

“We encountered issues in the course of the upgrade, which is preventing us from dispatching flights on time,” the airline said then.

Cebu Pacific upgraded the new system on Thursday.

 

Cebu Pacific management, the Manila International Airport Authority, Civil Aeronautics Board and the Civil Aviation Authority of the Philippines have already met to find an immediate solution to the issue.

 

The management of Cebu Pacific also advised passengers that there will be more delays and cancelations because of the upgrade. 

 

Still, the airline guaranteed compensation for inconvenienced passengers under the Air Passenger Bill of Rights. — Andrei Medina/JDS, GMA News