Globe shifts to 8080 as gov't uses 8888 hotline for complaints

In line with the Duterte administration's request for using 8888 as the complaint hotline, Globe Telecom Inc. changed its promo registration number to 8080 for postpaid and prepaid mobile subscribers.

“As a telecommunications provider, we recognize the importance of communication for the government to effectively address loopholes in government service for the benefit of the country as a whole," Globe General Counsel Froilan Castelo said in a statement on Thursday.

"Thus, our decision to give way to the government’s request to use 8888 as its complaint hotline.” 

Starting immediately, Globe customers may use 8080 instead of 8888 in registering for promos via text message or short messaging service (SMS).

The complaint hotline 8888 became operational last August 1, the telco said.

The 8888 hotline may be used for complaints against erring public officials while 911 is the emergency hotline.

As part of the transition process, Globe subscribers registering to promo offerings via 8888 will automatically receive a reply from 8080 until November 30 when 8888 will no longer be available to Globe-related transactions.

"This means that promo registrations sent to 8888 from November 30 onwards will no longer be processed," the telco said.

Globe subscribers may also dial *143# to generate a USSD (Unstructured Supplementary Service Data) code and register to a call, text or surfing promo offer aside from texting via 8080. — Ted Cordero/VDS, GMA News