BDO has obtained reports of potentially compromised automated teller machines (ATMs) following reported losses from cardholders.
"Customers with unauthorized transactions may reach out to the bank via formal channels so that their cases may be properly investigated and, where confirmed as impacted, may be reimbursed," the bank said in a statement Friday.
A BDO official who asked not to be named said the bank received reports from clients who called customer service regarding the matter.
"We get reports through social media," he said. "And also may mga tumatawag sa aming customer service hotlines," the bank official added.
"BDO would like to reassure the public that it exerts all efforts to protect its cardholders and their transactions," the statement said.
The Bangko Sentral ng Pilipinas (BSP) is now monitoring the situation.
Incoming central bank Governor Nestor Espenilla Jr. said the BSP is trying to determine what is happening to get an idea of what the problem is.
The potentially compromised ATMs now hounding BDO comes on the heels of a glitch that plagued Bank of the Philippine Islands (BPI) last week.
On June 7, BPI was compelled to shut down its electronic channels – including ATMs and online banking – due to a glitch in its system. — With Ted Cordero/VDS, GMA News