AirAsia cancels flights between Philippines and Taiwan amid nCoV alert

AirAsia on Tuesday announced the cancellation of its flights between the Philippines and Taiwan in compliance with the government’s inclusion of Taiwan in restricted destinations for travelers maid the novel coronavirus outbreak.

AirAsia flights to and from Taipei and Kaohsiung are cancelled until further notice from the government.

The budget carrier has also suspended flight operations to and from mainland China cities —Guangzhou, Shenzhen, and Shanghai), Hong Kong and Macao.

AirAsia also announced the extension of  the period to obtain credit account or full refund for guests with flight bookings to/from mainland China, Hong Kong, and Macao until March 28, 2020.

Passengers with affected flights due to the nCoV outbreak can change their travel plans as follows:

• Move flight: One-time flight change to a new travel date on the same route within 30 calendar days beginning 29 March 2020 from original flight time without additional cost, subject to seat availability. Applicable for guests affected by cancelled flights and travel restrictions imposed.
• Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for affected flights to/from mainland China, Taiwan, Hong Kong, and Macao until March 28, 2020.
• Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking. Applicable for affected flights to/from mainland China, Taiwan, Hong Kong, and Macao until March 28, 2020.

“Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment,” AirAsia said.

“Refund requests can be made with AVA at support.airasia.com,” it added.

For bookings made through travel agents including online travel agents, AirAsia said refund requests would have to be made via the respective travel agents. —NB, GMA News