AirAsia cancels domestic flights to and from Manila amid NCR quarantine

Budget carrier AirAsia announced Friday it will be canceling domestic flights to and from Ninoy Aquino International Airport (NAIA) from March 15 to April 14.

The move is in compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia said.

A total of 102 domestic flights in and out of Metro Manila in a day will be affected by the cancellations, the carrier noted.

“All affected guests will be promptly notified via email or SMS,” it said.

Passengers with affected flights may opt to avail of the following:

Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability

Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 180 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out

Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

“Flights not bound for Manila out of other AirAsia’s hubs in the Philippines—Clark, Cebu, and Kalibo—will continue their normal operations,” the airline said.

“We are experiencing a higher than usual volume of queries and requests at this time following the COVID-19 outbreak. We continue to do all we can to best assist any guest affected by a disrupted service during this period and thank them for their patience,” it said.

AirAsia said it understands the urgency of customer queries relating to the current health situation and any changes to their travel plans.

The company said it has made it a priority to persistently work with various partner organizations, including banks, to immediately address guests’ concerns.

“AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization,” it said.

AirAsia said it is closely monitoring this situation and reserves the right to announce further policies according to the latest developments. — MDM, GMA News