AirAsia cancels domestic, international flights until April 30

Budget carrier AirAsia is cancelling all its domestic and international flights until April 30, 2020 following the extension of the Luzon-wide enhanced community quarantine up to the end of the month.

“All affected guests will be promptly notified via email or SMS,” the airline said.

AirAsia also encouraged guests to update their contact details using the “My Bookings” feature on airasia.com to ensure that they receive timely notifications.

For those with existing flight bookings made on or before March 22, 2020 with a departure date until 31 May 2020 will be able to select from a range of extended flexibility options for future travel.

Eligible guests can select from the following flexible travel options:

Unlimited flight change: Change to any new travel date before October 31, 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability.

Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

“We are experiencing a higher than usual volume of queries and requests at this time following the Covid-19 outbreak. We continue to do all we can to best assist any guest affected by a disrupted service during this period and thank them for their patience,” the airline said.

“AirAsia understands the urgency of customer queries relating to the current health situation and any changes to their travel plans. The company has made it a priority to persistently work with various partner organizations, including banks, to immediately address guests’ concerns,” it added. --Ted Cordero/KBK, GMA News