Jollibee apologizes for crowding incident in Singapore branch

Jollibee Singapore on Tuesday issued an apology regarding the social distancing lapse in one of its branches in Singapore, prompting the company to intensify distancing measures.

According to Jollibee Singapore, the incident happened on April 12, as one of its staff at the Woodlands MRT branch was unable to fully control the queue.

"This happened due to a strong surge in delivery orders and a corresponding increase in third-party delivery riders in the store," the company said in a statement.

This comes as the Singapore Tourism Board (STB) said that it, along with Enterprise Singapore (ESG), fined the Jollibee branch next to Causeway Point $1,000 for failing to enforce proper safe distancing measures despite earlier warnings in connection with the spread of coronavirus disease 2019 (COVID-19).

In the statement, STB attached a photo of Grab Food drivers crowding together without a 1-meter spacing between one another.

"Jollibee Singapore sincerely apologizes for this and has consequently further intensified its social distancing measures and implementation. Jollibee Singapore has also requested the help of its third-party delivery rider partners to cooperate with its branches' staff to follow these protocols for everyone's safety," the company said.

In the same statement, Jollibee Singapore said it will impose additional measures to ensure that social distancing measures are strictly implemented such as assigning more store personnel to manage queues, and to increase the frequency of social distancing announcements in its stores.

"Jollibee Singapore thanks its beloved customers for their continued patronage, and its delivery partners for all the support they are giving throughout this time. The company remains committed to the health and safety of its customers, partners, and employees in the fight against COVID-19," it said.—AOL, GMA News