PLDT: No customer data downloaded from Twitter account hacking incident

PLDT Inc. on Friday said that customer information were not compromised by the hacking incident of its customer service Twitter account.

"We would like to inform the public that a thorough investigation conducted by our Cyber Security Operations group has shown that there is no record of customer data download or exfiltration from the @PLDT_Cares Twitter account,” PLDT said.

“We will communicate these findings to the National Privacy Commission as well,” it said.

On Thursday, a group of hackers attacked the PLDT Customer Service account with the handle @PLDT_Cares, and posted a series of tweets after changing the account name to "PLDT Doesn't Care."

The hackers called for faster internet connection in time of the pandemic.

PLDT later on recovered the account as it noted that the company is aware of the need for faster internet connectivity.

“We will continue to fortify and enhance our cybersecurity protocols to prevent incidents like this from happening again in the future. Thank you for your patience and support,” the company said.

PLDT earlier provided a free speed boost for Fiber subscribers amid the lockdowns which lasted until April 30, 2020.—AOL, GMA News