ING Philippines launches e-payment service

ING Bank N.V. Philippines on Tuesday launched its in-app payment service as it moves to further diversify its all-digital consumer banking platform.

In a virtual press briefing, ING Philippines country manager Hans Sicat announced the launch of the all digital bank’s payment account “ING Pay.”

“We have received very encouraging results since our launch in 2018 with our entry product – ING Save Account. The launch of ING Pay today further demonstrates our commitment to empower customers as they look for a safer and more efficient way to make payments and transactions in the midst of the pandemic,” Sicat said.

“Now, ING customers can transact digitally at the convenience of their home. We take the hassle out of payments so our customers can spend more time on the things that matter to them,” he added. 

Customers can open an ING account through the app with just one government-issued ID. Account holders can fund their ING Pay and ING Save accounts using PESONet, InstaPay or mobile check deposit via the ING app.

“A successful product is able to address true customers’ needs. With a strong focus on customer-centricity, we are able to leverage technology and make banking processes easy, so customers do not have to spend more time than necessary. We deliver personal and instant insights so customers can take actions or just have a peace of mind that their finances are being taken care of,” said Mohamed Keraine, head of Retail at ING Philippines.

The ING Pay features more than 70 pre-enrolled billers and merchants, including major utilities, credit cards, insurance and telecommunication companies.

“A non-negotiable aspect is to keep our customer’s account and information safe. We offer every ING Pay customer a free virtual debit card where the details are only accessible via the ING mobile app, so they do not have to worry about card details falling into the wrong hands. ING Pay customers can also freeze or unfreeze their card in one tap via the ING mobile app when they need to secure it,” Keraine said.

“The ING Pay physical debit card will be available soon so look out for our announcement on social media and notifications,” he added.

Keraine also said ING Pay account holders will be offered with 5% cash back on all their purchases using either the ING virtual or physical debit cards from November 24 until December 31.

“Each ING Pay customer can receive up to P50,000 in cash back, with no minimum spend per transaction,” he said.

With the ING Pay physical debit card, customers will be able to withdraw cash at any local BancNet ATMs.

Both the virtual and physical cards can be used for purchases and transactions at online or physical stores.

Keraine emphasized that ING customers also do not have to worry about any fees when opening accounts or transferring funds via InstaPay and PESONet.

“The bank has maintained a no-fees policy since its launch in 2018 and intends to keep it that way as part of the value that it delivers to customers,” he said. —KBK, GMA News