BPO to create 500k jobs in next three years — solon

The growing  business process outsourcing in the country is expected to create more than 500,000 new jobs between 2013 and 2016, a lawmaker said Saturday. In a statement, House deputy majority leader Pasig Representative Roman Romulo said the more than 800 BPO players in the country will hire more call center agents over the next three years. “Their economies of scale will enable them to quickly draw in more business that will necessitate the recruitment of thousands of additional staff,” Romulo said. “The larger BPO firms have cost advantages, and because of their size, they can easily offer both existing and new clients all kinds of back office and business support services at highly competitive prices,” he added. Accenture Inc., Convergys Philippines Services Corp. and TeleTech Customer Care Management Philippines Inc. have emerged as the country’s largest BPO entities by gross revenues and full-time staff, the lawmaker said. With over 25,000 employees in 13 locations in the Philippines, he said, Accenture reported P22.256 billion in revenues in 2011, up 27.7 percent from 2010. Convergys and TeleTech posted P14.400 billion (up 21 percent) and P11.250 billion (up 19.5 percent) in revenues, respectively. Convergys has some 30,000 personnel in 19 sites all over the Philippines, while TeleTech has a staff of around 20,000 in 14 facilities. Based on their 2011 revenues report, Romulo said, other leading BPO firms include the in-house back offices in the country of global corporations – some of these are:

• JPMorgan Chase Bank N.A.-Philippine Global Service Center (P9.888 billion);
• Stream International Global Services Philippines Inc. (P6.803 billion);
• Sitel Philippines Corp. (P6.501 billion); Telephilippines Inc. (P5.598 billion);
• Sutherland Global Services Philippines Inc. (P6.438 billion);
• Deutsche Knowledge Services Pte. Ltd. (P6.419 billion);
• Sykes Asia Inc. (P5.790 billion);
• Aegis PeopleSupport Inc. (P5.442 billion);
• Telus International Philippines Inc.  (P5.431 billion);
• IBM Daksh Business Process Services Philippines Inc. (P5.122 billion);
• HSBC Electronic Data Processing Philippines Inc. (P4.805 billion);
• IBM Business Services Inc. (P4.481 billion);
• Shell Shared Services Asia B.V. (P4.235 billion);
• Sykes Marketing Services Inc. (P3.170 billion); SPi CRM Inc. (P2.953 billion);
• APAC Customer Services Inc. (P2.912 billion);