Duterte signs EO institutionalizing 24/7 ‘8888’ complaint hotline 

President Rodrigo Duterte has formally ordered making “8888” as the citizens’ complaint hotline. 

Executive Order No. 6, signed on October 14, said that the 8888 Citizens’ Complaint Center serves as “a mechanism where citizens may report their complaints and grievances” on red tape, corruption of any national government agency, government-owned or –controlled corporation (GOCC), government financial institution (GCI), and related offices. 

The lead agency for the complaint center will be under the direction and supervision of the Office of the Cabinet Secretary (OCS), currently occupied by Leoncio Evasco Jr.

But it will coordinate and collaborate with other government agencies and existing public feedback mechanisms. 

The complaint center will have the following communication channels: 

• short message service (SMS)/text access
• electronic mail (email)
• website
• social media, other emerging communication medium 

It will operate 24/7 excluding holidays and work suspensions. 

Through the complaint center, a citizen should be referred to the concerned government agency or office for appropriate action. The concerned agency should have a concrete and specific action on the complaint within 72 hours from receipt of concern. 

When circumstances allow, the complaint center should provide advice or to the citizen until there is a resolution to his or her complaint. 

The OCS will then submit a report to the President within six months from the EO’s effectivivity. Quarterly reports on activities and accomplishments will be submitted to the President through the Office of the Special Assistant to the President (OSAP). I

On August 1, the 8888 hotline as well as 911 emergency number started serving the public.  — Trisha Macas/RSJ, GMA News