Depositor loses P1 million in bank account

A businesswoman filed a complaint before the National Bureau of Investigation after she lost P1 million in her bank account.

According to John  Consulta's report on "24 Oras", Flordelina Chan said she received numerous messages on one-time passwords on October 26 and October 27.

She said she ignored the messages because she didn't use online banking for her transactions.

Chan said she called the bank after she received a message which warned her about a suspicious transaction.

She was told that a report would be made on her inquiry.

Chan said she found out that she lost more than P1 million after she personally went to the bank.

Chan immediately sought the help of the NBI Cybercrime Division following the incident. The NBI said it would coordinate with the bank for the investigation.

The Rizal Commercial Banking Corporation (RCBC) D. Tuazon Branch has written Chan a letter, saying it could not return the money lost due to the OTP and the lack of a breach detected on their system.

GMA News reached out to the branch for their comment but declined to give a statement. It also said they have referred the matter to its headquarters.

The Bangko Sentral ng Pilipinas confirmed it had received the victim’s complaint.

NBI Cybercrime Division chief Cris Paz reminded the public to remain vigilant against crimes, especially during the Holiday Season.

In a statement, RCBC said, Chan's account "was compromised outside of the bank's system."

"When a client gives their account information, password or one-time passwords, they are giving access to their accounts. RCBC constantly reminds its clients should never be shared with anyone," the bank said. —Sherylin Untalan/NB, GMA Integrated News