Paxys' Malaysian unit buys stake in Panther

Call center firm Paxys Inc. said on Thursday its Malaysian affiliate Usaha Tegas Group acquired a 24 percent stake in Panther/DCP Holdings, LLC, which controls service provider PRC, LLC. With Usaha Tegas' acquisition of an interest in PRC's parent company, PRC will now be tied to an exclusivity agreement with Paxys. Usaha Tegas is a Malaysian conglomerate with interests in telecommunications, broadcasting, power generation, gaming, hotels and oil. "Paxys Inc. has entered into an arrangement with PRC for the grant by PRC to Paxys of exclusivity with respect to PRC's existing clients that are being serviced by Paxys. The exclusivity arrangement makes Paxys its sole Philippine provider for these customers," the statement said. PRC is a customer relationship management service provider. It currently outsources its clients' service needs to Paxys. Its clients include cable TV provider DirecTV and airline firm British Airways. Panther, PRC's parent firm, is controlled by Diamond Castle Holdings, LLC, a private equity firm based in New York. - Patricia de Leon, GMANews.TV