MIAA responds to 2015 video of destroyed pasalubong box, says no formal complaint made

The Manila International Airport Authority (MIAA) has responded to a netizen who shared a 2015 video of an alleged slashing of a pasalubong box by Ninoy Aquino International Airport (NAIA) employees.

In a Facebook post, MIAA said it did not launch an investigation into the incident because no formal complaint was ever made.

"Per verification made with Skylogistics personnel who attended to you in the same video, there is nothing in their record that shows that a formal claim or complaint was filed to date," it said.

"Unless there is an irregularity report, the airline cannot initiate an investigation. That is the standard procedure. And claims also have a prescription period after which, the airline may or may not entertain a courtesy claim," it added.

In the video, the complainant was seen explaining to the domestic transfer desk that one of his boxes might have been forcibly opened. He said his boxes were with two other boxes from his companion.

In response, the officer offered to weigh his boxes to determine if there are discrepancies from that of the airport's weighing scale.

Later in the video, it was also revealed that his boxes and the other boxes were tagged under his companion's name, not his.

"Mr. Enriquez, we viewed the video in your post taken last OCTOBER 2015 when you arrived from Iloilo and where you were complaining at the T2 domestic transfer desk about the damaged box you claimed was yours. According to the video, your box were with 2 other boxes and was not tagged under your name," MIAA said.

MIAA advised the netizen to settle the issue with PAL, and to not "mislead" the public about an incident that happened about three years ago.

"Please settle this issue with PAL or their handling company, Skylogistics. Let us not mislead the public about the circumstances surrounding this particular incident which dates back to 2015. We are after all, FILIPINOS. Let us stop engaging in acts that can inflict significant damage to our own country's reputation in the end," it said.

Just this May, another case of a missing baggage was reported, when an OFW from the U.S. failed to pick up her bag full of pasalubong at the NAIA Terminal 1.

In its defense, MIAA said the airline Air China was responsible for the missing baggage. — MDM, GMA News