#TelephoneSad? PLDT outage sparks outrage online

Published August 15, 2014 5:18pm

Philippine Long Distance Telephone (PLDT) apologized after an outage affected landline services in parts of Metro Manila and nearby provinces on Friday.

In an earlier public advisory posted in the PLDT Home official Facebook page, the company said the downtime, which began at 10 a.m. was caused by a "malfunction in one of its switching facilities in Quezon City."

The telecommunications giant also assured that services for residential and enterprise customers were restored as of 3:05 p.m.

But with the outage taking up a huge chunk of the work day, some PLDT subscribers took to Twitter to express their frustration.

PLDT Landline down? Kasalanan ng truck ban!!! #TelephoneSad

— So, What's News? (@SoWhatsNews) August 15, 2014

#PLDT what's wrong??!!! we can't make outside calls and we can't receive incoming calls?!! :(

— beverly reas oriendo (@iambeverlicious) August 15, 2014

All phone lines are down...what's happening? #PLDT

— Pamela G. Ampil (@pamampil) August 15, 2014

#PLDT ISPM Line Fault!! Check your phones. Are yours down as well? @pldt you're shutting down the city in the middle of a workday!

— Carla C. (@carlacsp) August 15, 2014

for people affected by #pldt #pldtdown can you state where your landline is so we can see how big this problem is? Im in Las Pinas.

— Paulo Navarette (@paulonavarette) August 15, 2014

That moment when you hit "send" and the internet dies. Over and over. #PLDT

— Miggy M. (@migoy) August 15, 2014

Have a break... That moment when pldt down, ikain ang stress! http://t.co/wtDeDgP7Sc

— dinz (@dinzbaron) August 15, 2014

Pang-asar tong radio station na to, "Telephone" ni Sheena Easton ba naman ang patugtugin! Parang na #ChickenSad kaya kami dahil sa PLDT.

— Carl C. Lozano (@CCLozano) August 15, 2014

@pldt_cares lahat ba ng PLDT numbers ngayon down???

— Jey Amurao (@ironessa) August 15, 2014

seriously, no one can work.. #NoLine #SlowInternetConnection #WastedDayForUs #Hassle @PLDT_Cares

— cheska santiago (@cheskasantiago) August 15, 2014

PLDT Network down #jezkelerd

— Filbert V (@pilberto) August 15, 2014

ANYARE SA MGA LINYA NG TELEPONO NG PLDT?!?!

— MacEstadilla (@themacmacshow) August 15, 2014

@GMANewsOnline PLDT Anyare??? me dial tone, pero walang outgoing at incoming call???? hayzzz

— Sheng Domingo (@belle_n_hitch) August 15, 2014

Pldt landline service outage in Mega Manila. Really? Like the Jollibee thing. Eh, blame it to the port congestion? #stoneageproblem

— Josh Doctolero (@JoshDoctolero) August 15, 2014

Kagulooo ang PLDT ngayon!! No incoming and outgoing calls. Hala pano na? @pldtcares @PLDTHome

— Gianina Puno (@gianinapuno) August 15, 2014

Under review

PLDT, for its part, said it was already taking measures to make sure the incident won't be repeated.

"We are now conducting a technical review in order to take corrective measures that will prevent a repeat of this incident. Again, we wish to extend our sincere apologies to our customers and the public. — JST, GMA News

Tags: pldt